F.A.Q.s

Shipping Information

How Much Does Shipping Cost?

We offer free worldwide shipping. However, please keep in mind that import fees or any other carrier fees are not included. Depending on your country’s custom’s regulations, you will have to pay for them upon arrival.

How Long Will It Take To Get My Package?

The shipping time varies depending the country to where the order will be sent. Usually, it will arrive in 10 days.

Do You Ship Internationally?

Yes, we deliver worldwide. The delivery is available on all orders from all countries.

Payment Information

What Payment Methods Are Accepted?

Truework Lab accepts payment via all major credit cards, and also via PayPal

Is PayPal Safe?

PayPal is the more secure way to shop online because the seller never sees your credit card number. When you open your PayPal account, you can link it directly to your bank account or to a debit or credit card. The data is encrypted for extra protection against fraud and identity theft.

Orders and Returns

Do I need an account to place an order?

You can check out with a guest account. But with the registered account you will receipt the discount coupon in your email account.

Who should I to contact if I have any queries?

Please contact us at [email protected]

We’ll be more than happy to help you.

What is the Return Procedure?
  1. The return procedure has the following steps:
    Give us a notice that you would like to make use of the return option (make sure your request meets the conditions above). Mention to which different wallet in our assortment on this website you would like to change, or receive a full refund. Also include the order number.
  2. We send a return address, you can send the item(s) to this address.
  3. After we receive the returned product(s) we directly transfer your full refund or we send the replacing wallet(s). Potential differences in purchase price will be settled.
Return a Product?

You can return your wallet within 7 days to change for a wallet that has your preferences.

Conditions
The following conditions apply for returns:

  • The wallet is unused, undamaged and sent back in original packaging.
  • The wallet is returned within 7 days of receiving date.
    Shipping costs will not be refunded. Please note: Send the shipment in a registered package to ensure it’s delivered safely. Truework Lab is not accounted for the potential loss in shipment.